Do you enjoy solving technical problems, working directly with people and providing IT support that goes beyond simply handling tickets?

For our dedicated Onsite IT Support Team at a well-known international e-commerce company in southwest Berlin, we are looking for motivated IT Support Specialists (m/f/d).

You will be permanently employed by akut… HR Consulting GmbH and work as part of our dedicated service team directly at our client’s location.

Onsite IT Support Specialist (m/f/d)

• Permanent employment with akut… HR Consulting GmbH
• The opportunity to work within a modern, international e-commerce environment
• A dedicated onsite team with clear structures and direct communication
• 30 days of annual leave
• €88 monthly public transport allowance
• Subsidised employee restaurant offering freshly prepared meals
• Free drinks including coffee, soft drinks and juices
• Fresh fruit, vegetables and snacks
• iPhone, also available for private use
• Personal support and dedicated contacts at akut… HR Consulting
• A modern and international working environment
• A long-term opportunity within an exciting IT service project

As part of our Onsite IT Support Team, you will be one of the first points of contact for employees experiencing technical issues or requiring IT assistance.

Your responsibilities will include:

• Providing face-to-face IT support and walk-in support
• Receiving, processing and documenting incidents and service requests
• Troubleshooting hardware and software issues
• Supporting users with laptops, mobile devices, peripherals and applications
• Setting up, configuring and deploying IT hardware
• Supporting employee onboarding and offboarding
• Preparing and providing IT equipment for new employees
• Supporting mobile devices and mobile communication services
• Providing technical support for meeting and conference rooms
• Supporting hardware ordering, inventory management and asset management
• Maintaining accurate asset and inventory information
• Documenting and following up on support cases within the ticketing system
• Routing and escalating more complex issues to the appropriate support teams
• Working closely with local and international IT teams
• Actively contributing to the continuous improvement of processes, documentation and support services

For us, great IT support is not only about technical knowledge – it is also about communication, ownership and service mentality.

You are a great fit if you:

• Have previous experience in IT Support, Service Desk, Helpdesk or Onsite Support
• Have a good understanding of common hardware and software environments
• Can analyse technical issues in a structured way and resolve them independently whenever possible
• Enjoy working directly with users
• Have a strong customer and service-oriented mindset
• Are approachable, friendly and confident in communicating with others
• Take initiative and ownership of your tasks
• Remain structured and solution-oriented when handling several requests at the same time
• Enjoy working as part of a team and supporting your colleagues
• Have very good English skills; German skills are an advantage

akut… HR Consulting GmbH has many years of experience in providing and managing professional IT support services for well-known companies.

We believe in building long-term partnerships – with our clients as well as with our employees. Respectful collaboration, clear communication, personal responsibility and a strong commitment to quality and service are at the heart of how we work.

Interested?

We would love to hear from you!

Send us your CV and tell us a little about why you would like to become part of our Onsite IT Support Team in Berlin.

We look forward to receiving your application!